How good are you at Diplomacy?

Did you know that Diplomacy is a competency that you can develop? We define the Diplomacy competency as, "Effectively and tactfully handling difficult or sensitive issues." Who do you know who is highly skilled at Diplomacy?

With practice, you can grow and develop this skill just like other "hard skills" you might be good at like cooking, public speaking, employee coaching, or playing golf.

How do I grow as a leader: Diplomacy?

Those with a highly developed skill of Diplomacy exhibit the following:

  • Effectively utilizes tact and diplomacy in working with people across hierarchical, functional and/or cultural borders.
  • Understands cultural, climate and organizational issues.
  • Adapts conduct and communications to "politically correct" standards.
  • Effectively leverages networks of influence to enable progress.
  • Is sensitive to the needs of special interest groups within organizations.
  • Builds relationships and networks with key people of influence.
  • Provides advice,...
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How good are you at Decision Making?

Did you know that Decision Making is a competency that you can develop? We define the Decision Making competency as, "Analyzing all aspects of a situation to make consistently sound and timely decisions." Who do you know who is highly skilled at Decision Making?

With practice, you can grow and develop this skill just like other "hard skills" you might be good at like cooking, public speaking, employee coaching, or playing golf.

How do I grow as a leader: Decision Making?

Those with a highly developed skill of Decision Making exhibit the following:

  • Demonstrates an ability to make thorough decisions in a timely manner.
  • Gathers relevant input and develops a rationale for making decisions.
  • Evaluates the impact or consequences of decisions before making them.
  • Acts decisively once all aspects have been analyzed.
  • Focuses on timely decisions after the situations have been completely diagnosed.
  • Willing to update decisions if more information becomes available.
  • Provides a...
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How good are you at Customer Focus?

Did you know that Customer Focus is a competency that you can develop? We define the Customer Focus competency as, "Anticipating, meeting and/or exceeding customer needs, wants and expectations." Who do you know who is highly skilled at Customer Focus?

With practice, you can grow and develop this skill just like other "hard skills" you might be good at like cooking, public speaking, employee coaching, or playing golf.

How do I grow as a leader: Customer Focus?

Those with a highly developed skill of Customer Focus exhibit the following:

  • Strives to anticipate, identify and understand customers' wants, needs and concerns.
  • Responds to customers with a sense of urgency.
  • Follows through on customer requests.
  • Is patient and courteous with customers.
  • Resolves issues and complaints to the satisfaction of customers.
  • Expends extraordinary effort to satisfy customers.
  • Develops relationships with customers.
  • Partners with customers to assist them in achieving their...
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How good are you at Creativity and Innovation?

Did you know that Creativity and Innovation is a competency that you can develop? We define the Creativity and Innovation competency as, "Creating new approaches, designs, processes, technologies and/or systems to achieve the desired result." Who do you know who is highly skilled at Creativity and Innovation?

With practice, you can grow and develop this skill just like other "hard skills" you might be good at like cooking, public speaking, employee coaching, or playing golf.

How do I grow as a leader: Creativity and Innovation?

Those with a highly developed skill of Creativity and Innovation exhibit the following:

  • Notices unique patterns, variables, processes, systems or relationships.
  • Expresses non-traditional perspectives and/or novel approaches.
  • Synthesizes data, ideas, models, processes or systems to create new insights.
  • Challenges established theories, methods and/or protocols.
  • Encourages and promotes creativity and innovation.
  • Modifies existing concepts,...
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How good are you at Continuous Learning?

Did you know that Continuous Learning is a competency that you can develop? We define the Continuous Learning competency as, "analyzing hypothetical situations, patterns and/or abstract concepts to formulate connections and new insights." Who do you know who is highly skilled at Continuous Learning?

With practice, you can grow and develop this skill just like other "hard skills" you might be good at like cooking, public speaking, employee coaching, or playing golf.

How do I grow as a leader: Continuous Learning?

Those with a highly developed skill of Continuous Learning exhibit the following:

  • Demonstrates curiosity and enthusiasm for learning.
  • Takes initiative in acquiring and mastering the skills and knowledge requirements of a position.
  • Keeps abreast of current or new information through reading and other learning methods.
  • Actively interested in new technologies, processes and methods.
  • Welcomes or seeks assignments requiring new skills and knowledge.
  • Expends...
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How good are you at Conflict Management?

Did you know that Conflict Management is a competency that you can develop? We define the Conflict Management competency as, "understanding, addressing and resolving conflict constructively."  Who do you know who is highly skilled at Conflict Management?

With practice, you can grow and develop this skill just like other "hard skills" you might be good at like cooking, public speaking, employee coaching, or playing golf.

How do I grow as a leader: Conflict Management?

Those with a highly developed skill of Conflict Management exhibit the following:

  • Demonstrates genuine concern for others.
  • Respects and values people.
  • Wants to ensure people experience positive emotions.
  • Expends considerable effort to impact the needs, concerns and feelings of others.
  • Advocates for the interests, needs and wants of others.
  • Demonstrates sensitivity and understanding.
  • Takes personal and/or professional risks for the sake of others.
  • Recognizes and enjoys the good...
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How good are you at Conceptual Thinking?

Did you know that Conceptual Thinking is a competency that you can develop? We define the Conceptual Thinking competency as, "analyzing hypothetical
situations, patterns and/or abstract concepts to formulate connections and new insights." Who do you know who is highly skilled at Conceptual Thinking?

With practice, you can grow and develop this skill just like other "hard skills" you might be good at like cooking, public speaking, employee coaching, or playing golf.

How do I grow as a leader: Conceptual Thinking?

Those with a highly developed skill of Conceptual Thinking exhibit the following:

  • Demonstrates the ability to identify patterns, themes or connections not
    noticed by others.
  • Gathers hypothetical or abstract concepts to formulate new insights.
  • Evaluates many patterns to formulate connections.
  • Recognizes unique or unusual perspectives.
  • Envisions hypothetical situations to formulate new concepts.
  • Utilizes patterns to develop new ways to process information.
  • ...
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How developed are your leadership skills?

So far, we've gone over three of the five areas you need to understand to be a great leader who grows a healthy team: Driving Forces, Behaviors, and Emotional Intelligence. Next, we're going to cover Competencies or soft skills. 

All people have all of these personal skills to one degree or another. Everyone can't be good at everything, however, so you want to focus on developing the competencies that

  • A) You are already strong in 
  • B) Focus on the ones that you need to be strong in for your current and future roles.

Over the next few lessons, we will be investigating each of these 25 abilities one at a time to help you grow as a leader.

How do I develop as a leader?

Developing your skills as a leader is just like developing any other skill, it takes practice and lots of it. The trouble is, it's not always as easy to identify how developed our skills are at work, especially in "white-collar," creative or knowledge work. In fields with lots of technical skill...

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How good are you at Appreciating Others?

Did you know that Appreciating Others is a competency that you can develop? We define the Appreciating Others competency as, "identifying with and caring about others."  Who do you know who is highly skilled at Appreciating Others?

With practice, you can grow and develop this skill just like other "hard skills" you might be good at like cooking, public speaking, employee coaching, or playing golf.

How do I grow as a leader: Appreciating Others?

Those with a highly developed skill of Appreciating Others exhibit the following:

  • Demonstrates genuine concern for others.
  • Respects and values people.
  • Wants to ensure people experience positive emotions.
  • Expends considerable effort to impact the needs, concerns, and feelings of others.
  • Advocates for the interests needs and wants of others.
  • Demonstrates sensitivity and understanding.
  • Takes personal and/or professional risks for the sake of others.
  • Recognizes and enjoys the good qualities of others.
  • Provides...
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Are you a socially regulated leader?

Social Regulation is your ability to influence the emotional clarity of others. You do this through a proficiency in managing relationships and building networks. There are numerous and varied abilities involved in building a network of good relationships. Leaders with high social regulation can “take the emotional temperature” of others and then respond and adapt in ways that build rapport and common ground.

Are you a socially regulated leader?

You are probably in a leadership role because you have already developed your social regulation skill to some degree. The most effective leaders are not only able to regulate their own emotions, but they are good at reading and regulating the emotions of others. If the members of your team are in a good emotional state, they will likely be much more productive. That is the time to capitalize and bring on new projects and challenges. If the emotional state of the team is weak, however, it may make more sense to pull back and work...

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